Privacy Policy

LAST UPDATED: 3 SEPTEMBER 2026

Mama Sofra Restaurant LLC (“Mama Sofra”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

Introduction

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website at www.mamasofra.com, contact us, or otherwise interact with our online services.

1. Information We May Collect

Depending on how you interact with our website, we may collect:

Information You Provide Directly

• Full name
• Email address
• Phone number
• WhatsApp number
• Information submitted through our Contact Us form
• Order or inquiry details
• Feedback, complaints, or other communications sent to us

If direct online ordering or payment is introduced in the future, additional information necessary to process your order may also be collected.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Date and time of visits
• Referring website
• General website usage information
• Cookie and analytics information

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and messages
• Process or assist with food orders
• Provide customer service
• Handle complaints and refund requests
• Communicate regarding your order or inquiry
• Improve our website, menu, products, and services
• Understand how visitors use our website
• Maintain website security
• Prevent fraud or misuse
• Comply with applicable legal and regulatory obligations

Where required by applicable law, we will process personal information based on your consent or another lawful basis permitted by law.

3. Orders Through Third-Party Platforms

Mama Sofra may provide links to third-party food ordering and delivery platforms, including platforms such as Deliveroo and Noon Food.

When you place an order through a third-party platform, your personal information is also processed by that platform according to its own privacy policy and terms.

Mama Sofra is not responsible for the privacy practices, security, or data processing activities of independent third-party platforms.

We encourage you to review the relevant platform's privacy policy before submitting personal information.

4. Payment Information

Where payments are processed through third-party payment providers or delivery platforms, your payment information may be collected and processed directly by those providers.

Mama Sofra does not intend to store full payment card details on its website unless a compliant payment system is introduced and specifically disclosed.

5. Cookies

Our website may use cookies and similar technologies to:

• Enable essential website functionality
• Remember certain preferences
• Understand website traffic
• Measure website performance
• Improve the user experience

Where required, you may be given the option to accept or manage non-essential cookies.

You may also control cookies through your browser settings. Disabling certain cookies may affect some website functions.

6. Analytics

We may use website analytics services to better understand how visitors interact with our website.

These services may collect technical and usage information such as pages visited, approximate location, device information, and interaction data.

If analytics or advertising tools are added to the website, this Privacy Policy should be updated accordingly.

7. Sharing of Information

We do not sell your personal information.

We may share information where reasonably necessary with:

• Website hosting and technology providers
• Customer service providers
• Payment processors
• Delivery partners
• Food delivery platforms
• Analytics providers
• Professional advisers
• Government authorities or regulators where required by law

Service providers should only receive information necessary to provide their relevant services.

8. International Data Transfers

Some technology, hosting, analytics, payment, or service providers may process information outside the United Arab Emirates.

Where personal information is transferred internationally, we will seek to handle such transfers in accordance with applicable data protection requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing our services
• Responding to inquiries
• Handling complaints
• Maintaining necessary business records
• Meeting legal, accounting, or regulatory requirements

Information that is no longer required may be deleted or anonymized where appropriate.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on applicable UAE data protection law and the circumstances of the request, you may have rights relating to your personal information.

These may include the right to request:

• Information about how your personal data is processed
• Access to certain personal information
• Correction of inaccurate information
• Updating incomplete information
• Deletion of personal information where applicable
• Restriction or cessation of certain processing where applicable
• Withdrawal of consent where processing is based on consent

Certain legal exceptions may apply.

To make a privacy request, contact us using the details below.

We may request information necessary to verify your identity before processing a request.

12. Marketing Communications

If Mama Sofra introduces email, SMS, or WhatsApp marketing, promotional communications will be sent in accordance with applicable requirements.

Where applicable, you will be able to opt out of promotional communications.

Service-related messages concerning an existing order or inquiry are not considered promotional communications.

13. Children's Privacy

Our website and services are not specifically directed at children.

We do not knowingly seek to collect personal information from children through the website without appropriate authorization where required.

14. External Links

Our website may contain links to third-party websites, social media services, Google Maps, delivery platforms, or other services.

Once you leave our website, the privacy practices of the third party will apply.

Mama Sofra is not responsible for the content or privacy practices of independent third-party websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our website
• Our services
• Technology
• Business practices
• Applicable legal requirements

The latest version will always be published on this page with an updated “Last Updated” date.

16. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Mama Sofra Restaurant LLC

Dubai, UAE

Email: mamasofrarestaurant@gmail.com

Phone: +971 55 450 5445

WhatsApp: +971 55 450 5445

Website: www.mamasofra.com