Terms & Conditions
LAST UPDATED: 3 SEPTEMBER 2026
Welcome to Mama Sofra. These Terms & Conditions govern your use of https://www.mamasofra.com and any services made available through the website.
Introduction
The website is operated by:
Mama Sofra Restaurant LLC
Dubai, UAE
By accessing or using this website, you agree to these Terms & Conditions.
If you do not agree with these Terms, please do not use the website.
1. About Mama Sofra
Mama Sofra is a restaurant operating in Dubai, United Arab Emirates, specializing in Turkish home-style food.
Our website may provide:
- Restaurant information
- Menu information
- Food photographs
- Prices
- Contact information
- Promotional offers
- Links to delivery platforms
- Online ordering functionality where available
2. Website Information
We make reasonable efforts to keep the information on our website accurate and up to date.
However, menu items, ingredients, availability, prices, photographs, promotions, operating hours, and other information may change without prior notice.
We may correct errors or update website information at any time.
3. Menu Availability
All menu items are subject to availability.
Certain dishes may be temporarily unavailable due to:
- Ingredient availability
- Seasonal availability
- Operational requirements
- Kitchen capacity
- Delivery limitations
Mama Sofra may discontinue or replace menu items at any time.
4. Prices
Prices displayed on our website may be changed from time to time.
Prices displayed on third-party delivery platforms may differ from prices offered directly by Mama Sofra.
The final price applicable to an order will be the price displayed and confirmed through the ordering channel used at the time the order is placed.
Additional delivery fees, service charges, minimum order requirements, or other fees may be applied by third-party delivery platforms.
5. Food Images
Food images displayed on the website are intended to represent our dishes.
Because our food is freshly prepared, the actual appearance, presentation, portion arrangement, or packaging may reasonably vary from photographs shown on the website.
Such variations do not affect any mandatory rights available to consumers under applicable law.
6. Allergies and Dietary Requirements
Our kitchen handles a variety of ingredients and allergens.
These may include, among others:
- Gluten
- Wheat
- Dairy
- Eggs
- Nuts
- Sesame
- Soy
- Seafood
- Other allergens
Although we take reasonable care when preparing food, we cannot guarantee that any dish is completely free from traces of allergens because ingredients may be handled within the same kitchen environment.
Customers with allergies, intolerances, or specific dietary requirements should contact Mama Sofra before placing an order.
Do not rely solely on photographs, menu names, or general menu descriptions when making decisions concerning serious allergies.
7. Orders
An order is subject to availability and acceptance.
Mama Sofra may be unable to fulfil an order in circumstances including:
- Item unavailability
- Incorrect pricing
- Payment issues
- Delivery limitations
- Incorrect customer information
- Operational or technical difficulties
If we cannot fulfil a confirmed direct order, we will take reasonable steps to contact you and provide an appropriate resolution.
8. Customer Information
When placing an order or contacting Mama Sofra, you are responsible for providing accurate information, including:
- Name
- Phone number
- Delivery location
- Contact information
- Order instructions
Mama Sofra is not responsible for delays or unsuccessful deliveries caused primarily by materially incorrect information provided by the customer, subject always to applicable consumer law.
9. Third-Party Delivery Platforms
Our website may link to external platforms such as Deliveroo, Noon Food, or other food ordering services.
Orders placed through a third-party platform may also be subject to that platform's:
- Terms and conditions
- Privacy policy
- Payment procedures
- Delivery rules
- Cancellation procedures
- Refund procedures
The third-party platform may independently process payments and manage delivery logistics.
For issues relating specifically to a third-party transaction or delivery, you may be required to contact the relevant platform.
10. Delivery
Estimated delivery times are estimates only unless expressly guaranteed.
Actual delivery time may be affected by factors including:
- Traffic
- Weather
- Order volume
- Distance
- Delivery partner availability
- Building access
- Events outside our reasonable control
Where delivery is handled by an independent third-party platform, the delivery process is also subject to that platform's procedures.
Nothing in this section limits any mandatory rights available under applicable UAE law.
11. Order Changes and Cancellations
Because food preparation may begin shortly after an order is accepted, changes or cancellations may not always be possible after preparation has started.
Please contact us as quickly as possible if you need to change or cancel a direct order.
For third-party platform orders, cancellation requests should normally be made through the platform on which the order was placed.
Our Refund Policy forms part of these Terms & Conditions.
12. Refunds and Complaints
Refunds, replacements, and order complaints are handled according to our Refund Policy and applicable UAE law.
Nothing in these Terms is intended to exclude or restrict consumer rights that cannot legally be excluded.
13. Promotions and Discount Codes
From time to time, Mama Sofra may offer promotions, discount codes, or special offers.
Unless otherwise stated:
- Offers may have expiration dates
- Offers may apply only to selected items
- Offers may require a minimum order
- Offers may be available only through specific ordering channels
- Offers cannot necessarily be combined
- Third-party platform offers may be subject to separate platform terms
Promotion-specific terms will take priority where clearly communicated.
14. Acceptable Website Use
You agree not to:
- Misuse the website
- Attempt unauthorized access
- Interfere with website operation
- Introduce malicious code
- Attempt to obtain unauthorized data
- Use website content unlawfully
- Impersonate another person
- Submit fraudulent orders or requests
15. Intellectual Property
Unless otherwise stated, all content on this website belongs to or is lawfully used by Mama Sofra Restaurant LLC.
This includes:
- Mama Sofra name
- Logo
- Branding
- Food photography
- Graphics
- Website designs
- Text
- Menu content
- Promotional materials
You may not reproduce, distribute, commercially exploit, or use our intellectual property without prior written permission except where permitted by applicable law.
16. External Links
Our website may contain links to third-party services.
We do not control independent third-party websites and are not responsible for their content, availability, security, or practices.
Your use of a third-party service is subject to that provider's terms.
17. Website Availability
We aim to keep our website accessible, but we do not guarantee uninterrupted availability.
The website may occasionally be unavailable because of:
- Maintenance
- Technical problems
- Hosting issues
- Security updates
- Events outside our reasonable control
18. Limitation of Liability
To the maximum extent permitted by applicable law, Mama Sofra will not be liable for indirect or consequential losses arising solely from use or inability to use the website.
Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable UAE law.
19. Privacy
Personal information collected through this website is handled according to our Privacy Policy.
Please review the Privacy Policy before providing personal information through our website.
20. Changes to These Terms
Mama Sofra may update these Terms & Conditions from time to time.
Any revised Terms will be published on this page together with a revised “Last Updated” date.
Continued use of the website after changes become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
21. Governing Law
These Terms are governed by the applicable laws of the United Arab Emirates.
Subject to applicable mandatory law, disputes relating to these Terms or use of the website will fall under the jurisdiction of the competent courts of Dubai, United Arab Emirates.
22. Contact Us
For questions regarding these Terms & Conditions, please contact:
Mama Sofra Restaurant LLC
Dubai, UAE
Email: mamasofrarestaurant@gmail.com
Phone: +971 55 450 5445
WhatsApp: +971 55 450 5445
Website: www.mamasofra.com